Privacy Policy – The Resource House

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The Resource House (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

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What we collect

We may collect and process the following data:

• Name and contact details (email, phone)

• Business information

• Enquiry and booking information

• Communication history

• Event attendance data

How we use your data

We use your data to:

• Respond to enquiries

• Deliver services and client work

• Manage bookings and events

• Send relevant business updates (where appropriate)

• Improve our services

Legal basis for processing

We process your data under:

• Contract (to deliver services)

• Legitimate interest (business communication)

• Consent (where required for marketing)

How your data is stored

Your data is securely stored using trusted systems including CRM platforms, email systems, and secure document storage.

We take appropriate technical and organisational measures to protect your data.

Data sharing

We may share data with:

• Trusted service providers (CRM, booking systems)

• Clients (where required for service delivery)

We do not sell your data.

Data retention

We only retain data for as long as necessary:

• Client data: up to 6 years (for legal/accounting purposes)

• Enquiries: up to 24 months

• Marketing contacts: until unsubscribed or inactive

Your rights

You have the right to:

• Access your data

• Request correction or deletion

• Object to processing

• Withdraw consent

To exercise your rights, contact: [hello@theresourcehouse.co.uk]

Changes

We may update this policy from time to time.